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Shipping Policy
Caytruyen | Official Delivery Guidelines
Last Updated: March 13, 2026
Welcome to Caytruyen. This Shipping Policy governs all orders placed on our WordPress-powered storefront. We aim to provide clear, transparent, and reliable delivery services across the United States.
1. Shipping Scope, Partners & Costs
| Area | Carriers | Service Type | Cost |
|---|---|---|---|
| Continental United States | USPS, UPS, FedEx | Standard Ground | $6.99 (Flat Rate) |
2. Handling & Estimated Delivery Time
| Order Cut-off Time | 2:00 PM (14:00) PST (Pacific Standard Time) |
|---|---|
| Order Processing Time | 1 – 3 Business Days (Monday – Saturday) |
| Transit Time (Continental US) | 5 – 7 Business Days |
| Total Estimated Time | 6 – 10 Business Days |
3. Order Tracking & Delivery Confirmation
Once your order is fulfilled by our WordPress team, you will receive a Shipping Confirmation Email.
- Tracking: Each order includes a tracking number provided via the WooCommerce system. Please allow 24-48 hours for the link to become active.
- Verification: Delivery is confirmed once the carrier (USPS/UPS/FedEx) marks the parcel as “Delivered” in their system.
4. Address Accuracy & Logistics
| Address Accuracy | Customers must provide a 100% correct address. Caytruyen is not responsible for losses due to customer-entry errors. |
|---|---|
| Multi-Item Orders | Products may be shipped in separate packages from different warehouses. You will receive unique tracking numbers for each. |
| Undeliverable Packages | If a package is returned due to failed delivery attempts, the customer is responsible for original and re-shipping costs. |
5. Delays, Damages & Cancellations
We understand that issues can arise. Here is how we handle them:
| Delays | High volume, extreme weather, or carrier disruptions can cause delays. We will notify you via email of any significant changes. |
|---|---|
| Lost or Damaged | If an item is damaged upon arrival, contact us within 48 hours with photos. For lost items, we will assist you in filing a claim with the carrier. |
| Changes/Cancellations | Requests must be made within 12 hours of ordering. Once an order enters our WordPress fulfillment system, it cannot be modified. |
6. Holiday Shipping & Policy Updates
Holidays: During peak seasons (Black Friday, Christmas), handling and transit times may increase by an additional 2-3 business days. Specific cut-off dates will be announced on the Caytruyen website.
Updates: Caytruyen reserves the right to update this policy at any time. Changes take effect immediately upon posting to this URL.
Customer Support Center
Store Name: Caytruyen
Physical Address: 17 E Cairo Dr, Tempe, AZ 85282, United States
Email: support@caytruyen.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)