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Summary
- We only ship within the United States (no international shipping)
- Standard shipping fee is $6.99 per order
- Processing time is 1–2 business days (Mon–Fri)
- Delivery time is 2–5 business days (Mon–Fri)
- Returns are accepted within 60 days of delivery
- Refunds are processed within 7 days after approval
- We accept PayPal and major credit/debit cards
- Contact support: support@caytruyen.com
| Service Item | Timeframe / Period | Fees & Operating Days |
|---|---|---|
| Order Processing | 1 – 2 business days | Monday – Friday |
| Shipping (Transit) | 2 – 5 business days | $6.99 Flat Rate per order |
| Return Window | Within 60 days | From the delivery date |
| Refund Processing | Within 7 business days | After return approval & inspection |
1. Where do you ship?
We currently ship only within the United States.
We do not offer international shipping at this time.
2. How long does shipping take?
Total delivery time includes processing and shipping:
- Processing time: 1–2 business days (Monday–Friday)
- Shipping time: 2–5 business days (Monday–Friday)
Delivery may vary depending on location and carrier conditions.
3. What is the shipping fee?
We offer a simple flat-rate shipping fee:
$6.99 per order
There are no additional shipping charges at checkout unless otherwise stated.
4. Which carriers do you use?
We use trusted U.S. carriers:
- USPS
- UPS
- FedEx
The carrier is automatically selected based on delivery efficiency.
5. How can I track my order?
Once your order ships, you will receive an email with:
- Tracking number
- Carrier information
- Delivery status link
If you do not receive tracking within 3 business days, contact support.
6. Can I cancel or change my order?
Yes, but only within a limited time:
- Orders can be changed or canceled within 2 hours of purchase
- After processing begins, changes or cancellations are no longer possible
7. What is your return policy?
We accept returns under the following conditions:
- Return window: 60 days from delivery
- Item must meet return eligibility requirements
- Return request must be approved before sending items back
8. How long do refunds take?
After return approval and inspection:
- Refunds are processed within 7 business days
- Refunds are issued to the original payment method
9. What payment methods do you accept?
We accept:
- PayPal
- Visa
- Mastercard
- American Express
- Discover (via secure payment gateway)
All payments are processed securely.
10. Are there any hidden fees?
No.
All costs are clearly displayed at checkout:
- Product price
- Shipping fee ($6.99)
- Applicable taxes (if required by law)
11. What should I do if my order is delayed?
Delays may occur due to:
- Weather conditions
- Carrier delays
- Peak holiday seasons
- Incorrect address information
If your order is delayed, please contact support for assistance.
12. Do you sell internationally?
No.
We currently only serve customers within the United States.
13. Contact Information
If you need help, please contact us:
Store: Caytruyen
Website: https://caytruyen.com
Email: support@caytruyen.com
Address: 690 Echo Lake Rd, Watertown, CT 06795, United States
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (ET)