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Shipping Policy
Caytruyen | Defined by Quality, Delivered with Care
Official Policy | Last Updated: March 13, 2026
At Caytruyen, we understand that the safe and timely arrival of your furniture is paramount. This Shipping Policy governs all orders placed on our website and outlines our commitment to transparency, security, and logistical excellence. By shopping with us, you agree to the delivery guidelines detailed below.
1. Shipping Scope, Partners & Costs
We specialize in serving the domestic market to ensure the highest service standards. Currently, we ship exclusively to the 48 contiguous United States.
| Shipping Destination | Trusted Carriers | Service Level | Shipping Cost |
|---|---|---|---|
| Continental United States | USPS, UPS, FedEx | Standard Secure Ground | $6.99 (Flat Rate) |
2. Handling & Estimated Delivery Windows
To maintain a predictable schedule, we utilize the Eastern Standard Time (EST) zone for all order chokepoints:
| Order Cut-off Time | 5:00 PM (17:00) EST (Eastern Standard Time) |
|---|---|
| Order Handling Time | 1 – 3 Business Days (Monday – Friday) |
| Transit Duration | 5 – 7 Business Days (Monday – Friday) |
| Total Estimated Delivery | 6 – 10 Business Days |
3. Tracking & Confirmation
Transparency is key to a premium shopping experience. We ensure you are informed at every step:
- Automated Notifications: Once your order is processed, you will receive a Shipping Confirmation Email containing your tracking link.
- Activation Period: Please allow 24 to 48 hours for the carrier’s system to update the initial status of your tracking number.
- Final Delivery: A delivery is officially confirmed when the designated carrier marks the status as “Delivered” in their public tracking database.
4. Logistical Integrity & Accuracy
| User Responsibility | Customers are responsible for providing a 100% accurate shipping address. Caytruyen cannot be held liable for losses resulting from customer data-entry errors. |
|---|---|
| Multi-Warehouse Fulfillment | To speed up delivery, items in a single order may ship from different warehouses. In this case, you will receive multiple tracking numbers at no extra cost. |
| Undeliverable Shipments | If a package is returned to our facility due to incorrect address details or failed delivery attempts, the customer is responsible for both the original and re-shipping costs. |
5. Delays, Damages & Order Changes
We proactively manage shipping issues to minimize any inconvenience to you:
• Unforeseen Delays: Factors such as extreme weather, carrier disruptions, or peak holiday volumes may occasionally extend transit times. We will notify you via email of any significant deviations from our estimates.
• Damage Reporting: If your item arrives damaged, please email support@caytruyen.com within 48 hours of delivery with clear photographs of the damage and packaging. We will prioritize a replacement or refund.
• Modification Window: Order cancellations or address changes must be requested within 12 hours of purchase. Once an order enters our automated fulfillment system, modifications are no longer possible.
6. Peak Season & Policy Updates
Holiday Logistics: During major peak periods (e.g., Black Friday, Christmas), please allow an additional 2-3 business days for handling and transit. Cut-off dates for guaranteed holiday delivery will be posted on our homepage annually.
Policy Amendments: Caytruyen reserves the right to update this policy at any time to reflect operational changes. All updates are effective immediately upon posting to our website.
Customer Logistics Center
Brand Name: Caytruyen
Official Address: 17 E Cairo Dr, Tempe, AZ 85282, United States
Email: support@caytruyen.com
Support Hours: Monday – Saturday | 8:00 AM – 7:00 PM (EST)