Shipping Policy

Store Name: Caytruyen

Website: https://caytruyen.com

Summary

• We ship only within the United States (no international shipping).
• Standard shipping fee: $6.99 per order (flat rate).
• Order cut-off time: 5:00 PM (Eastern Time), Monday–Friday.
• Processing time: 1–2 business days (Monday–Friday).
• Delivery time: 2–5 business days (Monday–Friday), depending on location.
• Shipping carriers: USPS, UPS, FedEx.
• Products: Mugs, T-shirts, Tank Tops, Hats.
• Tracking information is provided for every order once shipped.

1. Shipping Coverage

Caytruyen currently provides shipping services exclusively within the United States. We do not offer international shipping at this time.

Eligible destinations include:

• All 50 U.S. states
• U.S. territories where standard carrier delivery is supported (subject to carrier limitations)

We do not ship to:

• International addresses
• Freight forwarding services or third-party reshipping addresses (orders may be canceled if detected)

2. Order Cut-Off Time

To ensure efficient processing and timely dispatch, we apply a daily order cut-off schedule.

• Cut-off Time: 5:00 PM (Eastern Time, ET), Monday–Friday
• Orders placed before 5:00 PM ET begin processing the same business day.
• Orders placed after 5:00 PM ET will begin processing on the next business day.

Example:

• • Order placed Monday at 4:30 PM → Processing starts Monday
• • Order placed Monday at 6:10 PM → Processing starts Tuesday

3. Processing Time (Handling Time)

All orders require a short preparation period before shipment.

• Processing Time: 1–2 business days
• Processing days: Monday–Friday (excluding weekends and public holidays)

During processing, we:

• Verify order details
• Prepare and package items (Mugs, T-shirts, Tank Tops, Hats)
• Perform quality checks
• Assign tracking information to shipments

Orders are only shipped after processing is completed.

4. Shipping Time (Transit Time)

Once an order has been shipped, delivery times depend on the destination and carrier routing.

• Standard Delivery Time: 2–5 business days
• Delivery days: Monday–Friday (excluding weekends and holidays)

Delivery may be:

• Faster for nearby states or major metropolitan areas
• Slightly longer for rural or remote areas

5. Shipping Fees

We offer a simple and transparent shipping fee structure.

• Standard Shipping Fee: $6.99 per order (flat rate)

This fee applies:

• Regardless of order size or weight (within standard product categories)
• To all eligible U.S. delivery addresses

There are no additional shipping surcharges unless explicitly stated at checkout for special circumstances (e.g., oversized or special-handling items, if applicable in the future).

6. Shipping Carriers

We partner with trusted domestic carriers to ensure reliable and trackable delivery:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

Carrier selection is determined based on:

• Destination address
• Package size and weight
• Delivery efficiency and availability

Customers cannot manually choose the carrier at checkout.

7. Order Tracking

Once your order has been shipped, a tracking number will be provided via email.

Tracking includes:

• Real-time shipment status
• Estimated delivery date
• Carrier updates

If you do not receive tracking information within 3 business days after ordering, please contact support.

8. Delivery Delays

While we aim to deliver within the stated timeframe, delays may occur due to factors outside our control, including:

• Severe weather conditions
• Carrier operational delays
• High seasonal order volumes (e.g., holidays)
• Incorrect or incomplete shipping addresses
• Local delivery disruptions

We do not guarantee exact delivery dates, but we always work to ensure the fastest possible fulfillment.

9. Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Please ensure:

• Correct full name
• Complete street address
• Valid ZIP code
• Accurate apartment/unit number (if applicable)

We are not responsible for:

• Delays caused by incorrect addresses
• Lost packages due to incomplete information
• Delivery failures caused by customer input errors

If an order is returned due to an incorrect address, reshipping fees may apply.

10. Taxes and Additional Costs

• Applicable sales taxes may be applied depending on your state and local regulations.
• Taxes (if applicable) are calculated and displayed at checkout.
• No hidden fees are charged beyond the displayed product price, shipping fee, and applicable taxes.

Customers are responsible for any legally required state-level taxes.

11. Order Changes and Cancellations

Orders are processed quickly after placement.

• Changes or cancellations are only possible within 2 hours of placing the order.
• After processing begins, orders cannot be modified or canceled.

To request a change, contact us immediately at: 📧 support@caytruyen.com

12. Damaged or Missing Items

If your order arrives damaged or incomplete:
Please contact us within 7 days of delivery and include:

• Order number
• Photos of the product and packaging
• Description of the issue

We will evaluate and offer a replacement or appropriate resolution depending on the case.

13. Contact Information

If you have any questions about shipping, please contact us:

Store: Caytruyen

Email: support@caytruyen.com

Address: 690 Echo Lake Rd, Watertown, CT 06795, United States

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (ET)

14. Policy Updates

We may update this Shipping Policy from time to time to reflect:

• Carrier changes
• Operational improvements
• Legal or regulatory updates

The updated version will always be posted on this page with the revised effective date.

Customers are encouraged to review this policy periodically.