Cancel or Change Order Policy

Store Name: Caytruyen

Website: https://caytruyen.com

Summary

• Order changes or cancellations are accepted within 2 hours after purchase only
• After processing begins (after order cut-off at 5:00 PM ET), orders cannot be modified or canceled
• Processing time: 1–2 business days (Mon–Fri)
• If the order has already shipped, cancellation is not possible
• Customers may still request a return after delivery (subject to Return Policy)
• Contact: support@caytruyen.com

1. Overview

This policy explains how customers can request changes or cancellations after placing an order on caytruyen.com.

We process orders quickly to ensure fast delivery. For this reason, cancellation and modification requests are time-sensitive and may not always be possible after processing begins.

By placing an order, you agree to the conditions described in this policy.

2. Order Cancellation Policy

2.1 Cancellation Window

Customers may request to cancel an order only within: 2 hours after placing the order

During this time, orders have not yet entered the fulfillment process and can usually be canceled successfully.

2.2 After Processing Begins

Once an order has entered processing:

• Cancellation is no longer possible
• The order is prepared for packaging and shipment
• Refunds cannot be issued until the product is returned after delivery

Processing begins at: 5:00 PM (Eastern Time), Monday–Friday

2.3 After Shipment

Once an order has been shipped:

• It cannot be canceled or modified
• Customers must wait for delivery and then request a return if eligible

3. Order Change Policy

We allow limited modifications to orders under strict timing conditions.

3.1 Changes Allowed Within 2 Hours

Customers may request changes such as:

• Shipping address correction (minor edits only)
• Color or size changes (if the item has not entered processing)
• Contact information updates

3.2 Changes Not Allowed After Processing

Once processing begins, we cannot guarantee any changes, including:

• Address changes
• Product changes (size, color, design)
• Order splitting or combining

This is due to automated fulfillment and carrier label generation.

4. How to Request a Cancellation or Change

To request a cancellation or modification, contact us immediately: 📧 support@caytruyen.com

Please include:

• Full name
• Order number
• Details of the requested change or cancellation

We recommend contacting us as soon as possible for the best chance of success.

5. Failed Cancellation Requests

A cancellation request may not be approved if:

• The order is already in processing
• The order has been shipped
• The request is made after the 2-hour window
• Incorrect or incomplete information is provided

In such cases, customers may still request a return after delivery according to our Return Policy.

6. Refunds for Canceled Orders

If a cancellation is successfully approved:

• A full refund will be issued to the original payment method
• Refund processing may take 3–7 business days, depending on your bank or payment provider

7. Important Notes

• We process orders quickly to ensure fast delivery times
• Time limits are strictly enforced due to automated fulfillment systems
• Customers are responsible for reviewing order details before completing checkout

8. Contact Information

If you need assistance, please contact us:

Store: Caytruyen

Website: https://caytruyen.com

Email: support@caytruyen.com

Address: 690 Echo Lake Rd, Watertown, CT 06795, United States

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (ET).