Terms of Service

Store Name: Caytruyen

Website: https://caytruyen.com

Summary

• These Terms govern your use of our website and services.
• By placing an order, you agree to all conditions described here.
• We sell: Mugs, T-shirts, Tank Tops, Hats
• Orders may be refused or canceled if fraud, abuse, or policy violations are detected.
• Prices, shipping fees, and taxes are clearly displayed before checkout.
• We provide standard delivery within the United States only.
• We are not liable for delays caused by carriers or external factors.
• Customer support: support@caytruyen.com

1. Overview

This Terms of Service (“Terms”) governs your access to and use of the website caytruyen.com and all related services operated by Caytruyen (“we,” “us,” or “our”).

By accessing our website or purchasing from us, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree, you should not use our website or services.

2. Eligibility

To use this website and make purchases, you must:

• Be at least 18 years old, or have permission from a legal guardian
• Provide accurate and complete information during checkout
• Use the website in compliance with applicable laws and regulations

We reserve the right to refuse service if eligibility requirements are not met.

3. Products and Services

Caytruyen sells the following products:

• Mugs
• T-shirts
• Tank Tops
• Hats

We reserve the right to:

• Modify or discontinue any product at any time without notice
• Limit quantities of products available for purchase
• Refuse or cancel orders at our discretion in cases of suspected fraud, abuse, or system errors

4. Pricing and Payment

All prices are displayed in U.S. Dollars (USD).

Pricing Transparency:

• Product prices are clearly shown on product pages
• Shipping fees are displayed at checkout
• Applicable taxes may be added based on delivery location and legal requirements

Payment:

• Payments must be completed at checkout
• We accept secure payment methods shown on the website
• Orders are only processed after successful payment confirmation

We do not store full credit card details on our servers.

5. Order Acceptance and Cancellation

We reserve the right to accept or reject any order for the following reasons:

• Payment authorization failure
• Suspected fraudulent activity
• Product availability issues
• System or pricing errors
• Violation of these Terms

Order Cancellation:

• Customers may request cancellation within 2 hours of placing an order
• After processing begins, orders cannot be canceled

6. Shipping and Delivery

Shipping is provided only within the United States.

Key shipping terms:

• Processing time: 1–2 business days (Monday–Friday)
• Shipping time: 2–5 business days (Monday–Friday)
• Carrier partners: USPS, UPS, FedEx
• Flat shipping fee: $6.99 per order

Delivery times are estimates and may vary due to:

• Carrier delays
• Weather conditions
• Holidays or peak seasons
• Incorrect shipping information

We are not responsible for delays caused by third-party carriers.

7. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Key highlights:

• 60-day return window
• Refunds processed within 7 days after approval
• Return shipping labels are provided via email when approved
• No restocking or storage fees apply

8. User Responsibilities

By using our website, you agree:

• Not to misuse or interfere with website functionality
• Not to use false or misleading information
• Not to attempt unauthorized access to systems or data
• Not to engage in fraudulent transactions

Violations may result in order cancellation or account restrictions.

9. Intellectual Property

All content on this website, including but not limited to:

• Logos
• Product designs
• Text content
• Images
• Graphics

are the property of Caytruyen or its content suppliers and are protected by intellectual property laws.

You may not:

• Copy, reproduce, or distribute content without permission
• Use our branding for commercial purposes without authorization

10. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for delays or failures caused by third-party carriers
• We do not guarantee uninterrupted access to the website

Our total liability shall not exceed the amount paid for the purchased product.

11. Privacy and Data Protection

We are committed to protecting your personal data.

We may collect:

• Name, address, and contact information
• Order and transaction details
• Website usage data (cookies, analytics)

We use this data to:

• Process orders
• Improve customer experience
• Provide support services

We do not sell personal data to third parties.

Cookies and tracking technologies may be used for website functionality and analytics. You may disable cookies in your browser settings.

12. Force Majeure

We are not responsible for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

• Natural disasters
• War or civil unrest
• Government actions
• Carrier disruptions
• Internet or infrastructure outages

13. Changes to Terms

We may update these Terms at any time to reflect:

• Legal requirements
• Operational changes
• Business improvements

The updated version will be posted on this page with the revised effective date.

Continued use of the website means acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms, please contact us:

Store: Caytruyen

Website: https://caytruyen.com

Email: support@caytruyen.com

Address: 690 Echo Lake Rd, Watertown, CT 06795, United States

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (ET)