Return & Refund Policy

Store Name: Caytruyen

Website: https://caytruyen.com

Summary

• Return period: 60 days from delivery date
• Refund processing time: within 7 days after return approval
• Return shipping: prepaid return label provided via email (must be printed)
• Restocking/storage fee: $0 (no fees applied)
• Eligible products: Mugs, T-shirts, Tank Tops, Hats
• Returns accepted only for eligible and approved conditions
• Contact: support@caytruyen.com

1. Overview

At Caytruyen, we are committed to providing a transparent, fair, and customer-friendly return and refund process. This policy explains when and how customers may return items, how refunds are processed, and what conditions apply.

By placing an order, you agree to the terms described in this Return & Refund Policy.

2. Return Eligibility (60-Day Return Window)

Customers may request a return within: 60 calendar days from the delivery date

To be eligible for a return:

• Item must be in unused or lightly used condition
• Item must be returned in original or appropriate packaging
• Item must not be damaged due to misuse or improper handling by the customer
• Proof of purchase (order number or receipt) is required

3. Non-Returnable Conditions

We do not accept returns in the following cases:

• Items damaged due to customer misuse or negligence
• Items returned after the 60-day return window
• Items missing major components not caused by shipping damage
• Items not approved for return after inspection

If a return is rejected, the item may be returned back to the customer upon request.

4. Return Process

To initiate a return, customers must contact us at: 📧 support@caytruyen.com

Include:

• Full name
• Order number
• Reason for return
• Photos (if item is defective or damaged)

Return Steps:

1. Request return authorization from support team
2. Receive return approval confirmation
3. Receive a return shipping label via email
4. Download and print the label
5. Attach label to package and ship the item back
6. Wait for inspection and refund processing

5. Return Shipping Costs

• If the return is approved, a prepaid return shipping label will be provided via email
• Customers must download and print the label
• Return shipping cost is covered according to return eligibility conditions

Important notes:

• Returns sent without authorization may not be accepted
• Incorrect or incomplete labeling may delay processing

6. Refund Policy (7-Day Processing Window)

Once returned items are received and inspected:

• Refunds are processed within 7 business days
• Refunds are issued to the original payment method only

Refund approval depends on:

• Condition of returned item
• Verification of eligibility
• Compliance with return requirements

Refund Timeline Example:

• • Day 1: Return received and inspected
• • Day 2–3: Approval confirmation
• • Day 4–7: Refund processed and completed

7. Refund Eligibility

Refunds are available when:

• Item is returned within 60 days
• Return is approved after inspection
• Item meets return condition requirements

Refunds may be partially approved or denied if:

• Item shows signs of misuse
• Item is incomplete or damaged after delivery
• Return request does not follow procedure

8. Exchanges

We currently offer product exchanges under the following conditions:

• Exchange requests must be submitted within the 60-day return period
• Exchanges are subject to product availability
• Price differences (if applicable) will be communicated before processing

If exchange is not possible, a refund may be offered instead.

9. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:
Please contact us within 7 days of delivery and provide:

• Order number
• Photos of the issue
• Description of the problem

We will:

• Review the case
• Provide a replacement or refund at no extra cost when applicable

10. Storage / Restocking Fees

• No storage or restocking fees apply
• Customers are not charged additional return processing fees

11. Order Cancellation

Orders can only be canceled within 2 hours of purchase, before processing begins.

After processing starts:

• Orders cannot be canceled
• Customers must follow the return process after delivery

12. Contact Information

If you need assistance, please contact us:

Store: Caytruyen

Website: https://caytruyen.com

Email: support@caytruyen.com

Address: 690 Echo Lake Rd, Watertown, CT 06795, United States

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (ET)

13. Policy Updates

We may update this policy periodically to reflect:

• Operational improvements
• Carrier or logistics changes
• Legal or regulatory updates

The most recent version will always be available on this page. Continued use of our services indicates acceptance of updated terms.