• How do I know if my order went through?
Immediately after checking out on our official store, you will receive an automated confirmation email. If you don’t see it within 5 minutes, please check your Spam/Junk folder.

• Can I add more items to an existing order?
Once an order is placed, we cannot add items to it. You will need to place a new order for additional products.

• Which specific cards do you accept?
Through our PayPal gateway, we accept Visa, Mastercard, American Express (Amex), and Discover. You do not need a PayPal account to pay with your credit or debit card.

• Why was my payment declined?
Common reasons include incorrect CVV codes, expired cards, or bank security blocks. Ensure your billing address matches exactly with your card statement.

• When will my card be charged?
Your card is charged at the moment of purchase to secure your items in our inventory.

• How long does processing take?
Consistent with our Shipping Policy, all orders take 1-3 business days to be processed before they are handed over to USPS, UPS, or FedEx.

• What is the total delivery time?
For U.S. domestic orders, the total time is 6-10 business days (3 days processing + 5-7 days transit).

• Do you ship internationally?
Currently, we focus exclusively on shipping within the 48 contiguous United States to ensure the best service quality for our furniture collections.

• I made a mistake in my shipping address. What now?
You have exactly 12 hours from the time of purchase to email us with the correct address. After 12 hours, the order is locked for fulfillment and cannot be changed.

• Can I cancel my order?
Yes, provided you contact us within the 12-hour window. If the order has already been shipped, you must follow the return process after it arrives.

• How many days do I have to return an item?
You have 60 days from the date of delivery to request a return, as stated in our Return & Refund Policy.

• What if my item arrives damaged?
Please email support@caytruyen.com within 48 hours of delivery with clear photos of the damage. we will arrange a replacement at no extra cost to you.

• Who pays for return shipping?
Customers are responsible for the return shipping costs unless the item received was defective or incorrect.

• Are the colors exactly as shown?
We use professional lighting, but colors may vary slightly due to your screen’s brightness and contrast settings. Please refer to the written description for more clarity.

• Is the item I want in stock?
Our WordPress inventory is updated in real-time. If you can add it to your cart, it is available for purchase.

Store Name: Caytruyen

Customer Service Email: support@caytruyen.com

Address: 17 E Cairo Dr, Tempe, AZ 85282, United States

Business Hours: Monday – Saturday | 8:00 AM – 7:00 PM (EST)

We typically respond to all inquiries within 24 business hours.