Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopFAQs
Client Inquiry Center (FAQs)
Welcome to the **Caytruyen** knowledge base. Below, we have compiled comprehensive answers to our most frequent inquiries to ensure your experience is as seamless as our designs. If your specific question remains unanswered, our concierge team is at your disposal.
Logistics & Transit
Q: What are the associated shipping costs?
To maintain simplicity and transparency, we provide a consistent flat-rate shipping fee of $6.99 for all deliveries within the United States.
Q: What is the anticipated delivery window?
Most orders arrive within 4–11 business days. This timeframe accounts for our meticulous quality-check process (1–4 business days) followed by secure transit to your destination (3–7 business days).
Q: Do you offer international distribution?
At this time, we exclusively serve the United States. This focus allows us to guarantee the reliability and speed our clients expect.
Modifications & Returns
Q: Is it possible to amend or cancel my order?
We offer a 12-hour window post-purchase for any cancellations or modifications. Please contact our support team at support@caytruyen.com immediately to ensure your request is captured before production begins.
Q: What defines your return policy?
We provide an extensive 60-day return window. To qualify for a return, your items must remain in their original packaging and reflect the pristine condition in which they were received.
Q: Are there any fees associated with returns?
Returns at Caytruyen are entirely complimentary. Upon approval of your request, a pre-paid shipping label will be delivered to your email. Simply print and attach it to your parcel for an effortless return process.
Payments & Financials
Q: Which payment methods are accepted?
We support all major credit institutions (Visa, Mastercard, American Express, Discover) as well as PayPal, ensuring your financial data remains encrypted and secure.
Q: What is the timeline for receiving a refund?
Following the inspection of your returned items, funds are typically credited back to your original payment method within 5 to 7 business days.
Support & Assurance
Q: What happens if a product arrives compromised?
We maintain strict quality control, but if an item is damaged during transit, please notify us within 48 hours. We will prioritize a complimentary replacement or issue a full refund immediately.
Q: How do I engage with customer support?
Direct your inquiries to support@caytruyen.com. Our dedicated team, supervised by Andrew Jude Gilicinski, is available Monday through Saturday, from 8:00 AM to 7:00 PM (EST).
Still require assistance?
Email: support@caytruyen.com
Headquarters: 791 Locust Ridge Dr, Pittsburgh, PA 15209, United States